POLICY & PROCEDURES

POLICY & PROCEDURES

Our philosophy at Duke & Duchess is to offer a stress free grooming experience for your pet.

We pay special attention to all dogs especially puppies, older dogs and dogs with health issues. Your dog’s safety and comfort are our first priority. We will not perform any grooming procedure that causes pain or a level of stress that we think is excessive.

Clients’s are advised to inform us of any medical, physical, emotional issues, allergies, sensitivities or pre-existing conditions.

Safety at all times

The safety of your pet and our employees are take very seriously.

For this reason, we do not allow dog ownerrs to stay in the grooming area. We are against risking their safety while on the table or in the tub. We have a very controlled environment to ensure the safety of all pets in our facility.

SpaTime

For us to be able to groom your pets safely and offer exceptional quality grooms, we require all clients to allow 2-4 hours for their pets to be left with us.

If we have a nervous or first time pet, we will take our time with them to help them acclimate to the grooming experience.

We ask that you please call to check on your pets instead of dropping in.

If we are unable to safely finish your pet's groom for this reason, we will end the groom and allow you to take your pet at that time,

Appointments

Droping off your dog is required at your specific appointment time. If you are running late, please give us a call to determine if we can still fit your pet in or if we need you to reschedule. We designate a specific time frame for every pet, and being late for your pet's appointment will take away from the time we have to spend safely and efficiently performing their groom.

Cancellations

If you need to cancel or reschedule an appointment, please try to let us know by calling 90609131 or by sending a sms at least 24 hours before your appointment time.

Cancelling or not showing up for your appointment more once times will result in you being required to prepay for your pet's grooming service when scheduling. If you miss the prepaid appointment, no refunds will be given.

Dog Grooming Services

It is the dog owner’s legal responsibility to inform the groomer if their dog has previously bitten anyone, including another groomer. As the owner, you could be held liable for any injuries resulting from the failure to disclose this information.

If a dog becomes too aggressive or stressed whilst being groomed then the owner will be contacted and asked to attend the grooming appointment, if the animal continues to be aggressive or highly stressed then the appointment will be terminated.

Refusing Service

Duke & Duchess has the right to refuse service to Client's pet at any time for any reason.

We ask that your pet is up to date on all vaccinations acquired in Norway.

If your pet becomes ill or is hurt and the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so and you agree to pay for such expenses.

Accidents

There is always the rare possibility an accident could occur. Grooming equipment is sharp! Even though we use extreme caution and care in all situations, possible problems could occur including cuts. Every effort will be made to insure your pet is groomed as safely as possible,

Leash Your Pet

For your pet’s safety, please bring your dog in and out of the salon on a leash. This will help ensure that your dog does not run out the door when another customer arrives and allows us to safely guide your dog to the grooming area. We will keep your leash and collar/harness during the groom and put them back on your dog when you pick them up.

Mats Removal

Some pets are demattable depending on how many mats there are, and how close to the skin they lay. Your groomer will determine this for you upon your arrival or after a telephone conversation with you suggesting a shave down as the only alternative. Your pet’s comfort level and wellness are very important to us!

We strive to provide you with the best, most complete services possible.

 

Photos

Please inform us if you do not wish us to take any photo of your dog. The photos may be posted on facebook and might be used our promotional materials.

If you have questions or concerns about any of the above stated policies, please feel free to call.

 

ADDRESS:

Vidars gate 4. (Bislett) 0452 Oslo.

 

Phone: 90 60 91 31

Email: post@duke-duchess.no

OPENING HOURS:

BY BOOKING APPOINTMENTS

Monday to Tuesday - 10:00 - 16:00

Wednesday - 10:00 - 18:00

Thursday - 12:00 - 20:00

Friday - 10:00 - 14:00

Saturday opening by agreement only.

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